Refund and Returns Policy

At Stexol Chemicals & Consulting, we want you to be confident in your purchase. Because we supply cosmetic raw materials and chemicals — many of which are measured and packed to order — our return policy is designed to balance fairness to you with the safety and integrity of our products. Please read it carefully before ordering. 

Unopened, Sealed Products 

If you change your mind, unopened products in their original sealed packaging may be returned within 7 days of delivery, provided: 

• The product packaging is unopened, with the original seal fully intact. 

• The product is in resaleable condition and has not been exposed, decanted, or tampered with. 

• You provide proof of purchase (order number or invoice). 

For change-of-mind returns, the cost of return shipping is borne by the customer. Once we receive the returned product and confirm it is sealed and resaleable, we will process a refund or store credit. 

Opened or Cut-to-Order Products 

For reasons of product safety and integrity, products cannot be returned once opened, and products that have been measured or cut to a specific quantity for your order are not eligible for change-of-mind returns. This is because: 

• Once a chemical or raw material package is opened, we cannot guarantee it has not been exposed to contamination, heat, or moisture — and therefore cannot resell it safely to another customer. 

• Cut-to-order quantities are prepared specifically for your order and cannot be returned to general stock. 

We strongly recommend ordering a small or trial quantity first if you are unsure whether a material suits your formulation. 

Damaged, Defective, or Incorrect Products 

If your order arrives damaged, defective, or is not what you ordered, we will make it right at our cost. This applies whether the product is sealed or opened. Please: 

• Contact us within 48 hours of delivery with your order number and clear photographs of the issue. 

• Do not discard the product or packaging until the matter is resolved. 

Once verified, we will replace the product or issue a full refund, and we will cover all return and re-shipping costs for damaged, defective, or incorrect items. 

How Refunds Are Processed 

Approved refunds are processed to your original payment method or as store credit, at your preference. Please allow a reasonable processing period for the refund to reflect, depending on your bank or payment provider. Any applicable transaction or gateway fees may be deducted from change-of-mind refunds. 

How to Request a Return 

To start a return, contact us at info@stexolchemicals.com or +923160099118 with your order number and the reason for the return. Please do not ship any product back before contacting us and receiving confirmation.